Differentiating factors

IHL’s service offering is unique in that a dedicated environment is created for each principal with processes tailored to meet the specific needs of that principal. Personnel are comprehensively trained to ensure thorough knowledge of each principal’s products, procedures and specific requirements.

Specific performance is assured as regards:

  • adding value to the principal’s product by delivering products to the customer faster and more efficiently than competitors in the market
  • orders received are executed and delivered within 24 hours to all major centres with same day emergency deliveries to Durban, Cape Town,
    Port Elizabeth and Bloemfontein on first available flight
  • Gauteng emergency deliveries within 2 hours or reps can collect
  • outlying areas and bulk deliveries are delivered within 48-72 hours
  • accurate stock control systems and effective parcel tracking incorporating proof of delivery available via the internet, CD rom or e-mail
  • 24-hour emergency customer hot-line available 365 days a year
  • no shut down over December
  • cost effective rates
  • removing warehouse and distribution issues / problems from our principals, allowing them to focus on key functions such as sales,
    marketing and manufacturing
  • adhering to each principal’s specific operation protocol including good wholesaling practise, standard operating procedures and specific logistical protocol
  • value adding services including:
    • on-site packaging facility handling specific marketing and packaging needs of each client
    • reimbursement consulting
    • consignment stock management
    • reverse logistics
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